Shipping policy
Shipping Policy
Thank you for supporting our handmade creations at On The Creepy Side. Each item is crafted with care, and we want to make sure you know exactly what to expect when it comes to shipping.
Processing Time
All items in our shop are made to order.
- Please allow 1–2 weeks (7–14 business days) for your item to be created before it ships.
- Processing times may vary slightly during high-demand seasons or holidays.
Shipping Methods & Rates
- Orders are shipped via USPS Ground Advantage by default.
- USPS Priority Mail is available as an upgrade at checkout.
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Customers are responsible for all shipping fees.
Delivery Time Estimates
Once your order has shipped:
- USPS Ground Advantage: Typically 2–5 business days
- USPS Priority Mail: Typically 1–3 business days
Please note: Delivery times are estimates and may vary due to postal delays or unforeseen circumstances.
Shipping Location
At this time, we only ship within the United States.
We plan to offer international shipping in the future once we have finalized requirements related to tariffs, customs, and international logistics.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking updates to appear.
Shipping Issues
- We are not responsible for delays caused by the shipping carrier.
- If your package is lost, delayed, or marked as delivered but not received, please contact your local post office first.
- If you need additional assistance, feel free to reach out—we’re happy to help where we can.
Incorrect Addresses
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you have any questions about your order, don’t hesitate to contact us. Thank you for supporting handmade!
🖤
On The Creepy Side